Privacy Policy

PRIVACY POLICY

Snapcar NYC, Inc. (the “Company,” “we,” “our” and “us“) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website, located at http://snappcar.com/ (the “Website“), snappcar software (the “Software“) and related services (the Website, Software and related services are referred to herein collectively as theĀ “Services“). Capitalized terms not defined in this Privacy Policy have the meaning given to them in the Terms of Use Agreement posted on the Website.

  1. User Content. By submitting Personal Data through our Website, Software, or other Services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Data in accordance with this Privacy Policy.
  2. Users Outside of the United States. Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.
  3. Types of Data We Collect. The Company collects Personal Data and Anonymous Data (as defined below) from you when you visit our Website, when you send us information or communications, and/or when you download and use our Software and otherwise use our Services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number and email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
  4. Personal Data You Provide to Us. We collect Personal Data from you, such as first and last names, telephone numbers, email and mailing addresses, company names, and passwords when you create an account to log in to our network (“Account“). If you are a Customer User (as defined in the Terms of Use Agreement), creation of an Account is voluntary. If you are a Driver User (as defined in the Terms of Use Agreement), you must create an Account. If you are a Driver User, we also collect information necessary to verify that you are a professional livery car or other vehicle-for-hire driver (e.g. to verify your valid license and the company for which you work) and information necessary to process your payment for the Services (e.g., your name, credit card information and billing information). We also retain information on your behalf, such as your company preferences if you are a Customer User. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. When you participate in one of our surveys, we may collect additional profile information. We may also collect Personal Data from you via the Software or at other points in our Website that state that Personal Data is being collected.
  5. Personal Data Collected Via Technology. To provide you the Services, if you are a Driver User, we collect the GPS location of the handheld mobile device on which the Software is installed periodically. If you are a Customer User, we collect the GPS location of the handheld mobile device on which the Software is installed when you hail or request a livery car or other vehicle for hire or select to disclose such information to other Driver Users or Customer Users of the Services. The Services allow Customer Users to hail or request a livery car or other vehicle for hire and direct pick-up to select commercial locations, such as a nearby restaurant or retailer. If you are a Customer User and select a commercial location, we will collect that location.
  • To make our Website, Software, and other Services more useful to you, our servers (which may be hosted by a third-party service provider) collect Personal Data from you, including browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URLs) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. Like most Internet services, we automatically gather this Personal Data and store it in log files each time you visit our Website or access your Account on our network. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of our Website may not work properly.
  1. Personal Data That We Collect From You About Others. If you decide to create an Account for and invite a third party to join our network, we will collect your and the third party’s names and email addresses in order to send an email and follow-up with the third party. You or the third party may contact us to request the removal of this information from our database.
  2. Use of Your Data.
  • General Use. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. The Company uses your Personal Data in the following ways: to provide you the Services; if you are a Driver User, to check your background and bill you for the Services; to facilitate the creation of and secure your Account; to identify you as a user in our system; to provide improved administration of our Website, Software, and other Services; to improve the quality of experience when you interact with our Website, Software, and other Services; to send you a welcome email to verify ownership of the email address provided when your Account was created; to send you administrative email notifications, such as security or support and maintenance advisories; to respond to your inquiries and requests; to send promotional or marketing communications for our products and services or those of third parties; to provide you with hardcopy or electronic newsletters, or surveys; and solicit your feedback.
  • Creation of Anonymous Data. We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Website, Software and other Services. The Company reserves the right to use and disclose Anonymous Data to third parties in its discretion.
  • Feedback. If you provide feedback to us on any of our Website, Software or other Services, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Data. The Company will collect any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.
  1. Disclosure of Your Personal Data.
  • Affiliates and Licensors. Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates“), we may in the future. We may share some or all of your Personal Data with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy. If another company acquires our Company or our assets, that company will possess the Personal Data collected by it and us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy. Any Licensor of the Software to the Company or any of its Affiliates will possess the Personal Data collected by us and have the rights and obligations regarding your Personal Data as described in this Privacy Policy.
  • Other Disclosures. Regardless of any choices you make regarding your Personal Data (as described below), the Company may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on the Company; or (b) protect or defend the rights or property of the Company or users of the Website, Software or other Services.
  1. Third Parties.
  • Personal and/or Anonymous Data Collected by Third Parties. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our Website and go to another site. During this process, another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.
  • Disclosure to Third-Party Service Providers. Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our Services to other entities. However, we may share your Personal Data with third-party service providers to provide you with the Website, Software and other Services that we offer you; to conduct quality assurance testing; to facilitate creation of Accounts; if you are a Driver User, to process your payments; to provide technical support; or to provide specific services to you or the Company. These third-party service providers are required not to use your Personal Data other than to provide the services requested by the Company. You expressly consent to the sharing of your Personal Data with our contractors and other service providers for the sole purpose of providing services to you or us.
  • Background Check. If you are a Driver User, you expressly consent to the sharing of your Personal Data with the third parties you list as references during the registration process for the sole purpose of the Company performing a background check on you.
  • Disclosures to Other Users.
  • To provide you the Services, the Software tracks the GPS location of the handheld mobile device on which the Software is installed. If you are a Driver User, such GPS information will be disclosed to other Driver Users and Customer Users of the Services periodically. If you are a Customer User, such GPS information will be disclosed to other Driver Users and Customer Users of the Services that you select to disclose such GPS information to, including without limitation, any Driver User you hail or request to pick you up until you select not to disclose such information to them or until the Driver User picks you up (as applicable).
  • If you are a Customer User and you have associated a phone number with your Account, your phone number will be disclosed to Driver Users and other Customer Users of the Services that you select to disclose your phone number to, including without limitation, any Driver User you hail or request to pick you up until you select not to disclose such information to them or until the Driver User picks you up (as applicable).
  • The Services allow Customer Users to request a livery car or other vehicle for hire to pick them up from select commercial locations (e.g., a particular restaurant). If you are a Customer User and select a commercial location, we will disclose the commercial location to Driver Users and other Customer Users of the Services that you select to disclose your commercial location to, including without limitation, any Driver User you hail or request to pick you up until you select not to disclose such information to them or until the Driver User picks you up (as applicable).
  • You expressly consent to our collection, disclosure, and use of such GPS location, phone number, and commercial location (as applicable) as described above.
  1. Your Choices Regarding Your Personal Data. If you are a Driver User, you expressly consent to the sharing of your Personal Data with the third parties you list as references during the registration process for the sole purpose of the Company performing a background check on you.
  • We offer you choices regarding the collection, use, and sharing of your Personal Data. We will periodically send you free newsletters and emails that directly promote the use of our Website, Software, or other Services and may contain advertisements or coupons for other third parties and their products and services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly (please see contact information below). Despite your indicated email preferences, we may send you notices of any updates to our Terms of Use Agreement or this Privacy Policy.
  • Changes to Personal Data. You may change any of your Personal Data in your Account by editing your profile within the Software or by sending an email to us at the email address set forth below. You may request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
  1. Security of Your Personal Data. The Company is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people. Despite these measures, you should know that the Company cannot fully eliminate security risks associated with Personal Data and mistakes may happen.
  2. Contact Information. The Company welcomes your comments or questions regarding this Privacy Policy. Please email us at info@snappcar.com.
  3. Dispute Resolution. If you believe that the Company has not adhered to this Privacy Policy, please contact the Company by email. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.
  4. Changes to This Privacy Policy. This Privacy Policy is subject to occasional revision in accordance with our Terms of Use Agreement. In any event, changes to this Privacy Policy may affect our use of Personal Data that you provided to us prior to our notification of you of the changes. If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Continued use of our Website, Software, or other Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.